Privacy Policy

Who we are

Keathley Claims Consultants is a licensed Ohio public adjusting firm.

• Address: 155 N Main Street, Wellington, OH 44090
• Phone: (419) 504-1601
• Email: claims@keathleyclaims.com
• Ohio public adjuster license #1367111
• Website: https://www.keathleyclaims.com/

What we collect

When you use this website or send an intake or contact form, we may collect:

• Insured name, phone, and email
• Second insured name and contact information
• Contractor business and representative contact information
• Property address
• Insurance company
• Mortgage company
• Cause of loss
• Date of loss
• Claim stage
• Uploaded documents and document links
• The page URL and the time you submitted the form

The website and its hosting also create routine server and hosting logs needed to run and protect the site.

Documents and document links you send are used for claim-file and document handling so we can review your inquiry or claim.

Why we collect it

We use this information to respond to you, evaluate whether we can help, and handle a claim if you hire us.

Who we share it with

We share information with insurance companies and others only as needed for the claim, or as required by law. Hosting and form processors that run this website may also receive information as part of operating the site.

How long we keep it

We keep inquiry and claim information as needed to respond and as required by law.

Website chat

The site may show a chat window labeled “Questions? Chat with KCC.” You choose what to type. Please do not enter policy numbers, Social Security numbers, or payment information. The chat is not legal advice, and it cannot transfer you to a person or book an inspection.

If you use the chat, we collect the messages you send and the details you enter in the chat forms, such as your name, email, phone number, property address, and claim notes. A claim-status check sends a one-time code to the email already on the file. The chat does not show that email address, and an address typed into the chat is not where the code is sent. An invisible bot check (Vercel BotID) runs on chat messages to reduce spam. Optional text messages are sent only if you enter a mobile number and check the consent box, which is unchecked unless you choose it.

We keep the full chat transcript for 90 days, then delete it automatically. A short summary of a claim, lead, or message chat is kept in our claim file so Ryan can follow up. That summary is part of the claim record and is not deleted on the 90-day schedule. Server logs for the chat store a session id and result codes, not the text of a claim update.

How to reach us

If you want to ask about or update information you sent us, contact Keathley Claims Consultants:

• Email: claims@keathleyclaims.com
• Phone: (419) 504-1601
• Mail: 155 N Main Street, Wellington, OH 44090

Not legal advice

This page is general information about how this website handles information. It is not legal advice.